Delete your data

1. Brand and creator accounts

Write to support@firstgighq.com from the email address on your account with the subject "Delete my account". We confirm the request by replying to that address, so nobody else can delete your account for you. Within 30 days we delete your account, profile, uploaded videos and transcripts, messages and settings, and we tell Stripe to close the link between your account and ours.

A brand owner's request closes the brand: its programs end, its team members lose access, and the creators it owes are still paid from the charges already made. A creator's request does not affect pay already owed, which is paid under the usual schedule to the Stripe account on file.

2. What we have to keep

Some records survive a deletion because the law or the running of the service requires them:

• records of payments charged, owed or paid, for seven years, for tax and accounting;
• a brand's licence to the videos it approved and paid for, which survives under our terms of service; the brand keeps those videos, and your name no longer appears with them in our systems;
• aggregate statistics that identify nobody;
• a note that a deletion request was made, so we can show we honoured it.

3. Shoppers of a brand's store

If you bought from a store that is connected to FirstGig, the store is responsible for your data and we process it on its behalf. Ask the store: when it receives your request, Shopify passes it to us automatically and we remove the hashed email and any reference to you from the order records within 30 days. We hold no name, address or payment details about shoppers. You may also write to support@firstgighq.com with the store's name and your order number.

4. Data from a connected Meta account

When a brand disconnects its Meta ad account in FirstGig, the ad data we read from it is deleted within 30 days. A brand can also ask for that deletion by email without disconnecting. This page is the data deletion instructions address for the FirstGig app on Meta's platforms; nothing from Meta is kept beyond the brand's own ad figures.

5. Backups

Deleted data can remain in our encrypted backups for up to 35 days before the backups themselves expire. Backups are used only to restore the service after a failure, never to bring deleted data back into use.

6. Contact

First Gig LLC, support@firstgighq.com. We answer every request within 30 days.